Monday, September 5, 2011

Building relationships with your customers

How to make a follow-up call

This short clip offers some really useful tips on how to make follow up calls so that your small business can build stronger relationships with your customers

Customer service skills

This short clip is an excerpt from a training video on Customer Service Skills that offer  that offers some worthwhile reminders about what customers are looking for in their service experience - maybe show it to some of your staff