Friday, September 23, 2011

Morale and Staff Motivation - is it OK to have fun in your small business?

Some of you may have heard about the FISH philosophy of running a customer-focused small business.

For those of you not familiar with the story, it is based upon a real fish market located in Seattle, USA where the workgroup of a small business became quite famous for the motivation, passion and excitement they created in performing their work. This small group of workers, lead by a humble small business owner, brought so much energy and spirit to their work that they attracted more and more customers to their business.

The reputation of the group grew to such a point where a book was written about them, and a film has been made attempting to capture the positive attitude that these guys bring to their workplace, that has helped make this small business such a thriving success.

See what you think - and whether there may be ideas on staff motivation that you can use and ways of creating team spirit in the workplace of your small business here in Australia.

If you're based in Melbourne, and thinking about doing some customer service skills training with your staff, then have a look at Customer Service Course Melbourne